Refund policy

# REFUND POLICY

Last Updated: 5/10/2026

At RemiCreatesArt, each cardigan is handmade and made-to-order specifically for the customer. Due to the custom and handmade nature of our products, all sales are final.

By placing an order through our website, you acknowledge and agree to the terms outlined below.

## ALL SALES ARE FINAL

All products sold by RemiCreatesArt are handmade and made-to-order. Because production begins shortly after an order is placed, we do not accept:

• Returns  
• Refunds  
• Exchanges  
• Order cancellations after processing begins  

Please review sizing, product details, colors, and shipping information carefully before placing your order.

We are not responsible for customer ordering mistakes including but not limited to:
- Incorrect sizing selected
- Incorrect shipping address entered
- Change of mind after purchase
- Misreading product descriptions

## ORDER PROCESSING

Orders are processed in the order they are received.

Because our products are handmade, production and shipping may take approximately **8–12 business days**.

Business days do not include weekends or holidays.

Shipping timelines are estimates and are not guaranteed.

## DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged or contains a manufacturing defect, you must contact us within **48 hours of delivery** at **remicreates@outlook.com** with:

- Your order number
- Clear photos of the product
- Photos of the packaging
- Description of the issue

Claims submitted after 48 hours may not be eligible for review.

RemiCreatesArt reserves the right to determine whether a replacement will be issued.

We do not issue refunds for handmade items.

## LOST, STOLEN, OR DELAYED PACKAGES

Once an order has been shipped and marked delivered by the carrier, RemiCreatesArt is not responsible for lost, stolen, delayed, or misdelivered packages.

Customers are responsible for ensuring their shipping address is correct at checkout.

If a package is delayed by the shipping carrier, weather conditions, customs, holidays, or unforeseen logistical disruptions, RemiCreatesArt is not liable for shipping delays.

## CHARGEBACK POLICY

By completing a purchase through our website, you agree to these terms and acknowledge that all items are handmade and made-to-order.

Chargebacks filed after receiving a product, or due to dissatisfaction with disclosed shipping times, sizing, or change of mind may be disputed using:

- Order confirmation
- Tracking confirmation
- Delivery confirmation
- Customer agreement to policies
- Product description details
- Checkout records

Fraudulent chargebacks may be reported to the appropriate payment processor.

## FRAUD PREVENTION

RemiCreatesArt reserves the right to cancel or refuse any order suspected of fraud, unauthorized activity, reselling, or suspicious payment behavior.

Additional identity verification may be requested before shipment.

## CONTACT US

Questions regarding your order can be directed to:

**Email:** remicreates@outlook.com

# CANCELLATION POLICY

Due to the handmade and made-to-order nature of our products, orders may only be canceled within **2 hours of purchase**.

After this period, materials and production may already have begun, and the order becomes final.

All approved cancellations are at the sole discretion of RemiCreatesArt.